Shipping policy

Shipping Policy

Effective Date: July 2026

Thank you for shopping with Glitter & Grace! Every Snow Globe Tumbler is handmade with care and made to order. Please read our Shipping Policy before placing your order.

Processing Time

Each Snow Globe Tumbler is handmade after your order is placed. Most tumblers are also created live on TikTok as part of the Glitter & Grace experience.

Please allow 6–10 business days for production, curing, and degassing before your order is shipped.

Production times may be longer during busy periods, holidays, promotions, or large order volumes.

Shipping

Orders are shipped throughout South Africa using trusted courier services.

Shipping fees are calculated at checkout and are the responsibility of the customer unless otherwise stated.

Once your order has been dispatched, you will receive tracking information (where available).

Delivery Times

Delivery times begin after your order has been completed and dispatched.

Estimated delivery times are:

Major cities: 2–4 business days
Regional and outlying areas: 3–7 business days

Please note that these are estimates and may vary depending on the courier.

Packaging

Every order is carefully inspected, photographed, and securely packaged before it leaves Glitter & Grace to ensure it is in perfect condition.

Shipping Damage

All products leave Glitter & Grace in excellent condition.

Once your parcel has been handed over to the courier, Glitter & Grace is not responsible for damage, loss, theft, or delays that occur during transit.

If your parcel arrives damaged, please contact the courier company directly to report the damage and, where applicable, submit a claim. Shipping damage is not eligible for a refund or replacement from Glitter & Grace.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Glitter & Grace is not responsible for parcels delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Any additional shipping costs resulting from an incorrect address will be the responsibility of the customer.

Order Tracking

Once your order has been dispatched, tracking details will be sent to you (if available). Please use these details to monitor your shipment directly with the courier.

Delays

While we strive to dispatch and deliver orders as quickly as possible, Glitter & Grace cannot guarantee delivery dates and is not responsible for delays caused by: